Users Facing Login Issues with Existing Accounts
Users are experiencing login challenges with their accounts. Many are being prompted to use Google login instead of their email. This issue leads to confusion and frustration among users. Existing users are concerned about losing access to their accounts. The problem is recurring and affects user retention.
• This brief represents a cluster of repeated, independent complaints - or an individual source conversation.
• Use the score to prioritize problems, then validate demand before building.
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