Users Experiencing Ticket Resurfacing Issues
Users are facing issues with old support tickets resurfacing. This occurs after linking emails to new accounts. The problem persists despite claims of full data deletion. Users are frustrated with the lack of resolution. This issue can lead to confusion and dissatisfaction among players.
• This brief represents a cluster of repeated, independent complaints - or an individual source conversation.
• Use the score to prioritize problems, then validate demand before building.
See how clustering and scoring works: Methodology.
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